JW Marriott Cancun Resort & Spa

"The staff, all very professional and friendly. The pool area. The Beachwalk restaurant next to the pool was amazing for lunch. The beef fajitas specially were greatly appreciated. We had amazing pasta at the GUSTINO ITALIAN GRILL restaurant. The prices were comparable to restaurants in London. Order the tiramisu for the presentation not the taste. The location was also very nice short cab drive to the La Isla shopping centre. There are a few restaurants outside of the hotel but for I would choose the restaurants in the hotel better quality same price. The little shop in the hotel has pizza slices for a late night snack or lunch, they also had amazing ice cream. Overall an amazing stay and experience for our first time in Mexico. I also enjoyed the Spa centre at the hotel the have a equipped gym with free weights and machines."

"Aucun."

"The staff is extremely courteous. The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations."

"The downside was the extra charge for breakfast. I booked through Booking, and it stated that breakfast was included. In the end, I had to pay an additional approximately $400 per day for breakfast and full board, which came with many limitations."

"Very good service, swimming pools, hotel beach, restaurants food"

"Sometimes there wasn't available chair in the pool"

"Fantastic 5 star resort. The pools and the beach were amazing!"

"Aucun."

"Really friendly and helpful staff, great hotel layout with great restaurants."

"Shower leaked really bad in the bathroom and soaked the bathroom floor each time it was used."

"Spa area is definitely a plus, very enjoyable. All staff were really kind. Location is great and the view from the room is really nice."

"There are not extra activities to do, besides the pool or jacuzzi."

"Beautiful hotel and stunning grounds. The staff were great. Very friendly, approachable and helpful. Breakfast was lovely. The beach and view was my favourite. Absolutely stunning. The location was fantastic and near all of the lovely restaurants and a walking distance from the shopping centres. There were a lot of shops nearby and a bus stop very close to the hotel. They gave us a $50 credit to our room each day which was very lovely of them. The pool area was really nice too and the complimentary hand massage was great!"

"There wasn’t any entertainment so there wasn’t much to do in the actual hotel. I noticed there also wasn’t any music in around the pool area so there wasn’t much of a vibe in that sense. There were certain part of the beachfront and hotel that had some beach chairs where you had to pay quite a bit of money to use them for the day. I feel that if you are a hotel guest you should be able to use any of the chairs personally. The drinks soft drinks were sometimes quite flat. The hanging lights in our room didn’t work and we also weren’t told the number for the front desk upon entry."

"The overall comfort and location of the hotel. The fact it is right on the beach. The view from the room. Very efficient elevator. The sandwich shop is very convenient."

"Putting a 4000usd “hold” on the credit instead of charging the room upfront is awkward if not stupid, if not driven by lack of managerial judgement or training. Some of the helping staff want to do too much so they end up acting like “clowns” instead of helpful. A nice uniform can never replace a brain."

"The hotel was beautiful, clean and had spectacular views from the rooms. Each and every staff member ensured that my stay was perfect in every way. Would highly recommend."

"Aucun."

"The beach is well maintained from seagrass. Gym is amazing. The room are nice cleaned and we enjoyed out stay a lot. The Club 91 provides delicious, food and drinks and the staff there is just amazing. Thanks Eduardo, Alejandra and Marco for the professional service."

"There is an ongoing noisy pool construction. Try to get room on the other side"