"I loved the location at the beach. The bed was super comfortable. Sleeping with the sound of the sea was amazing."

"Everything was good."

"Beautiful pool and garden area - we spent lots of time relaxing there. The rooms are well equipped, spacious and very comfortable. The restaurant area has lots of games you can play. Staff were friendly and responsive."

"The beach is way smaller than it looks in the photos (which means if there’s sargasson you can’t really get in the sea) and it’s right by the road. This meant we ended up paying to use a different beach. For that reason I think the price is a bit high, there are better value hotels in the north end of Tulum (part of the national park) with proper beaches."

"Lovely, spacious room with wonderful view over the ocean. Well maintained and staff were helpful and friendly."

"No fault of the hotel but a lot of seaweed had washed up on the beach making it hard to swim. It was a windy period which was due to pass after our stay. Food at restaurant was good but very expensive for what it was. The whole area is very expensive though."

"Perfect location, great food, super friendly staff. Loved it!"

"Aucun."

"Very nice place, the room is wonderful, clean and cosy. The staff is very welcoming and always available for anything you need."

"Aucun."

"The breakfast was very good. There was a wide variety of options, and being able to have breakfast with our feet in the sand was something we really enjoyed. The rooms were also great – very spacious, and the beds were comfortable as well. Overall, I found the stay very relaxing."

"Nothing :)"

"We had one of the beach bungalows and it was pretty special - being able to open your front door and be directly on the beach was amazing. Listening to the waves, sitting on the patio watching the sea (and sunrise) was awesome. The hotel pre-dates a lot of the hotels along the beach road - we liked that, it was friendly and relaxed and had a peaceful feel - not as pretentious as some of the other hotels. It's quirky and retro/rustic but charming at the same time. As it's on the beach road, it's a couple of minutes walk to restaurants, convenience stores etc, so it's a good location all round. Daniel and Fernando were very attentive and sweet and the rest of the staff were lovely too. The food was nice, everything was super clean, the shower was hot and had good water pressure (was pleasantly surprised as it was a beach bungalow), the bed was comfy, good air con - we had a lovely stay and would definitely stay there again if we came back to Tulum."

"We came to Tulum around 10 years ago and the area has really exploded since then! We didn't recognise a lot of it (especially downtown) as it has developed so much. The beach road (where the hotel is located) is much busier with all the new hotels etc that have been built in the area (and louder and you can hear road noise at night as the rooms are quite close to the road, but after a night or so, you get used to it and it didn't bother us). It's nothing the hotel can do anything about, it's just the downside of area development unfortunately. The only other thing which is a shame but again, not something the hotel can control either is the seaweed being brought onto the beach. There was only a little seaweed when we arrived but there was a storm while we were there and it brought in a LOT of seaweed, which made it harder to get into the water. Whether there could be arrangements to get it removed quicker (there was a poor guy with a wheelbarrow but really it needed much more than that). I agree with other reviews that it's not the best beach for swimming because of the seaweed but the beach is great for relaxing and you can still get into the water if you don't mind a bit of seaweed, my husband went in every day still! Our room didn't have a TV, was ok for us as the weather was good and we were on the beach most of the time but might have been nice to have one if the weather wasn't up to much. A few more hooks / shelves would have been useful but other than these minor points, the hotel was spot on."

"Staff was super friendly and took great care of us"

"Aucun."

"Great great personnel Amazing pool Cool vibes All around great stay"

"Aucun."

"We really loved our stay at Zamas Hotel. Everything was just as we wanted it to be, for our 6 night stay. We stayed in a jungle room by the pool as we knew the kids would love this. As it was low season we usually had the spacious pool to ourselves. The staff were really excellent, and the main part of our appreciation for this hotel. Via WhatsApp we could easily communicate with them whilst in the room, and order food/ taxis etc. Location wise, we felt we were in the village area of Tulum which was great for us. A small selection of good restaurants and bars alongside and a 7/11 just next door for snacks. We hired cycles and travelled around the rest of Tulum which made us realise we had definitely made the correct location choice."

"The wifi was down for 1 day whilst we stayed. This wouldn't be too much of an issue in itself, but affected the entire area including the ATMs! Not at all the hotel's fault but something to be aware of, maybe have some cash ready just in case. I would not completely trust the local infrastructure with the amount of building in the town."